
Quality Measurement & Improvement
• MERQ supports organizations in the establishment and effective functioning of internal quality measurement and improvement processes.
• Our services in this area include developing a quality improvement strategy, facilitating the establishment of a quality management infrastructure, supporting quality measurement (including conducting patient satisfaction assessments and clinical audits), and providing coaching for the implementation of quality improvement cycles.
• MERQ builds the capacity of staff to ensure that health facilities can run internal quality improvement processes on their own.
• MERQ also supports health institutions in accreditation processes.